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1. Can NOT turn on fireplace? Check your pilot fire and thermopile first. All models are NOT power supply. They do NOT output voltage or current to gas valve. They only process the millivolt voltage generating from thermopile if the pilot fire is on. Therefore, you can NOT turn on the fireplace fire / gas if the pilot fire is OFF or the thermopile is out of operation (no millivolt voltage generated when heated). This is a safety protection from gas leakage. Please check before return. Shut off the pilot fire, gas supply, wall switch, and any power if your house...

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